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FAQ

  • When was Alpha Kilo Designs founded?
    The company was founded in 2024 in Idaho.
  • Is Alpha Kilo Designs privately owned in the US?
    Yes, we are a small business which is owned by Amanda and Kyle. We are not publicly traded or owned by a parent corporation.
  • Does Alpha Kilo Designs have a physical store location?
    We do not have a physical store location, we are an online store only. By doing this, it allows us to provide our products at a cheaper price due to keeping our overhead costs lower.
  • How do I stay up to date with Alpha Kilo Designs?
    You can follow our Alpha Kilo Designs social media pages or join our email list by subscribing to our newsletter via our website. We will provide updates on sales, new products, and information on the organizations that we are donating to via these outlets.
  • Where are Alpha Kilo Designs products sold?
    Our products are sold through our Website, Amazon, and Etsy. We utilize these major channels of distribution to further reduce our overhead costs so we can sell our products at the most affordable prices possible.
  • How are Alpha Kilo Design products shipped?
    The shipping of our products are handled through Amazon and Etsy.
  • Are Alpha Kilo Designs gift cards available?
    Alpha Kilo Designs gift cards are not available for purchase at this time.
  • What if the product I'm looking for is out of stock?
    Alpha Kilo Designs makes the majority of our products as built to order. If an item is out of stock, we do our best to refill the inventory as quickly as possible. We best recommend to come back to our website, subscribe to our email list, and follow our social media pages for updates on products.
  • How are returns handled with Alpha Kilo Designs?
    We offer our products through Amazon and Etsy. All of the returns through Amazon will be handled through Amazon as standard. For return information through Etsy, please visit our individual product listings on Etsy for more information on returning products purchased through our Etsy store.
  • When should I contact Alpha Kilo Designs customer service?
    If you have any questions on your Alpha Kilo Designs product, please contact us at customerservice.alphakilo@gmail.com. For any product returns, please see Amazon and Etsy for the product return policy.
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